Privacy Policy

1. Introduction & Scope
Urbattery ("we," "us," or "our") operates www.urbattery.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) as amended by the CPRA for California residents.

2. Information We Collect

  • Personal Information: When you place an order or contact us, we collect data such as your name, billing/shipping address, email, phone number, and payment details.
  • Non-Personal Information: We automatically collect data such as browser type, device information, pages visited, and referring URLs through cookies for analytics purposes.

3. How We Use Your Information
We use your data to:

  • Process and fulfill your orders.
  • Communicate with you regarding services and support.
  • Improve our website and services.
  • Prevent fraud and ensure security.
  • Send marketing communications with your consent.

4. Legal Basis for Processing (GDPR)
Our processing is based on: (a) performance of a contract (order fulfillment); (b) legitimate interests (security and service improvement); and (c) your consent (marketing communications).

5. How We Share Your Information
We share necessary data with trusted third-party service providers under strict confidentiality agreements:

  • E-commerce Platform: Shopify
  • Payment Processors: PayPal, Airwallex
  • Shipping & Logistics Partners: China Post, 4PX, YunExpress
  • Analytics: Google Analytics

We may also disclose information when required by law.

6. International Data Transfers
Your data may be transferred to and processed in China and other countries. For EEA/UK users, we rely on Standard Contractual Clauses or other legally approved mechanisms.

7. Data Retention
We retain personal data only as long as necessary for the stated purposes, such as order fulfillment and legal obligations. Typically, order data is retained for 4–7 years.

8. Your Data Protection Rights
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to our processing.
  • Request data portability.
  • Withdraw your consent at any time.
  • CCPA Rights: California residents have the right to know, delete, and opt out of the sale or sharing of personal information. We do not sell your data. To exercise these rights, contact us at sales@urbattery.com. We will respond within 30 days and may verify your identity.

9. Cookies & Tracking Technologies
We use necessary, preference, analytics, and marketing cookies. A cookie banner allows you to manage your preferences, and you may also control cookies through your browser settings.

10. Security
We use SSL encryption, secure servers, access controls, and staff training to protect your data. However, no method of transmission over the Internet is completely secure.

11. Children’s Privacy
Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.

12. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted with a new “Last Updated” date.

For further assistance, please contact us by email. Our customer service team will respond within one business day. Thank you for your patience and understanding.

Company Address:
1104, Citic Huiyang Business Building, Siming District, Xiamen, Fujian, 361012, China

Email: sales@urbattery.com

Phone: +86 18850308529

Office Hours: 9:00 a.m. – 6:00 p.m. (GMT+8), Monday to Friday, excluding weekends and holidays. We respond to most emails within one business day. If you do not receive a reply, please check your spam folder.